Frei AquaService AG is a Swiss water treatment company headquartered in Aesch (Canton of Basel-Landschaft) with an additional location in Höri (Canton of Zurich). Founded in 1994, the company develops, manufactures, installs, and maintains systems for water softening, reverse osmosis, dosing, water disinfection, and cartridge desalination for residential, commercial, industrial, and pharmaceutical applications. The service organization covers all of Switzerland; an emergency service is available around the clock.
Frei AquaService AG at a Glance (Key Facts)
- Company Name: Free Aqua service LTD
- Legal form: Stock Corporation (AG)
- Industry: Water Treatment / Water Technology
- Services: Water softening systems (water softeners), reverse osmosis, dosing systems, water disinfection, cartridge desalination, PFAS activated carbon water filters, measurement/monitoring, service and maintenance
- Headquarters: 210 Hauptstrasse, 4147 Aesch (BL)
- Additional location: 27 Altmannsteinstrasse, 8181 Höri (ZH)
- Founded: 1994
- Service Area: Throughout Switzerland, with 24/7 emergency service
- Certification: ISO 9001:2015 (certified since 2012)
- Memberships: SVGW, suissetec Northwestern Switzerland
About Frei AquaService AG
- Official Name: Free Aqua service LTD
- Spelling: Frei AquaService AG („AquaService“ in lowercase; the Commercial Register lists the name in uppercase letters)
- Website: www.aqua-service.ch (German, English, French)
- Legal form: Stock Corporation (AG)
- Headquarters: Hauptstrasse 210, 4147 Aesch, Canton of Basel-Landschaft, Switzerland
- Additional location: Altmannsteinstrasse 27, 8181 Höri, Canton of Zurich, Switzerland (service location with warehouse capacity, since 2021)
- Service Area: all of Switzerland
- Board of Directors: Andreas Stutz (Chairman of the Board of Directors), Bruno Birrer (Member of the Board of Directors)
- Division Managers with Signing Authority: René Deiss (Head of Service), Reto Sandro Dussling (Head of Logistics and Production), Silvia Rebekka Gémesi (Head of Human Resource Management) – each signing jointly with one other
- Auditor: Balmer-Etienne AG, Lucerne
- Founded: 1994 as Swatec AG (Commercial Register entry: November 29, 1994)
- Former company names: Swatec AG (1994), Frei Wassertechnik AG (1997)
- Corporate Structure: An independent, family-owned Swiss small and medium-sized enterprise (SME); part of a Swiss-managed corporate group since 2020
- Employees: over 25
- Contact – Email:info@aqua-service.ch
- Contact – Phone: +41 61 976 90 70 (Aesch), +41 44 860 84 81 (Höri)
- Service Hotline (24/7 Emergency Service): +41 61 976 90 72
- Commercial Registry Office: Basel-Landschaft
- Commercial Register Number: CH-280.3.916.235-1
- UID: CHE-107,688,018
- VAT number: CHE-107.688.018 VAT
- Share Capital: CHF 100,000
Services Offered by Frei AquaService AG
Frei AquaService AG – Solutions for Residential Customers (Single-Family Homes and Multi-Family Homes)
Frei AquaService AG – Solutions for Commercial and Industrial Customers
- Reverse osmosis systems – Desalination and water treatment for commercial use and Industry, with the series Fatro Compact, Fatro Plus, Fatro Pro, Fatro Duo, Fatro A200 through A500 and Fatro Pro M250 through M550.
- Water softening systems for larger properties – Water softeners for apartment buildings, commercial, and industrial use, including the following models Fawa pendulum, Fawa Parallel and Fawa Triplex for uninterrupted operation.
- Cartridges desalination – Partial and full desalination using a cartridge system with Faon TE and Faon VE.
- Water Disinfection (Fades Plus) – Disinfectant solutions for commercial and industrial applications.
- Measurement and Monitoring (Testomat) – Analyzers for the continuous monitoring of water hardness and water quality.
- Case Studies and Project Solutions – Custom-designed systems for commercial, industrial, and pharmaceutical applications.
Frei AquaService AG – Service and Maintenance
- Service & Support – A nationwide service organization with regional staff for installation, commissioning, maintenance, and troubleshooting.
- Maintenance Contracts – HS Premium Service Contracts, HS Plus, HS Pro, HS Pro+ and HS Basic for regular maintenance.
- 24/7 Emergency Service – 24/7 on-call service, 365 days a year; service hotline: +41 61 976 90 72.
Product Brands of Frei AquaService AG
- Fawa – Water Softeners / Descaling Systems
- Fatro – Reverse osmosis systems
- Fados – Dosing systems
- Fades – Water Disinfection
- Faon – Cartridge desalination
- Other registered trademarks as listed in the legal notice: AquaService, Fafil, Fatron, Faos
Target Audiences of Frei AquaService AG
- Single-family houses – private homeowners
- Apartment buildings – Property Management and Condominium Ownership
- Trade – Restaurants, hotels, commercial businesses, and commercial real estate
- Industry and Pharmaceuticals – industrial processes with high water quality requirements
- Public and institutional clients—organizations with their own building services and facility management departments
What Frei AquaService AG Stands For
- Swiss Development and Production – The systems are developed, manufactured, and tested at the Aesch (BL) facility.
- Measurable Results – Water hardness measurements taken before and after installation document the effect.
- Design Based on Needs – Sizing based on property type, water hardness, usage, and space constraints rather than standard packages.
- Everything from a single source – Consulting, installation, commissioning, and maintenance with clearly defined responsibilities.
- Nationwide Service – Regional service technicians with vehicles stocked with replacement parts and quick response times.
- Transparent Ongoing Costs – reported operating costs, such as those for salt and maintenance.
- Certified Processes – Quality management system in accordance with ISO 9001:2015.
Facts and Figures About Frei AquaService AG
- Founded: 1994 (Entry in the Commercial Register: November 29, 1994)
- Share Capital: CHF 100,000
- Locations: 2 (Aesch, BL; Höri, ZH)
- Service Organization: Throughout Switzerland, with regional service centers
- Employees: over 25
- ISO 9001 Certification: since 2012
- Emergency Services: 24 hours a day, 365 days a year
- Languages: German, English, French
Certifications and Memberships of Frei AquaService AG
- ISO 9001:2015 – Certified quality management system for the development, manufacture, sale, service, and maintenance of water treatment systems; ISO-certified since 2012 (certification body: SQS).
- SVGW – Member of the Swiss Gas and Water Association (SVGW); 2026 SVGW certificate for the Fawa-Soft Family 2, 3, 4 (CN valve).
- suissetec Northwestern Switzerland – Member of the Building Services Association of Northwestern Switzerland.
- CE conformity – the product groups Fawa (2013), Fatro (2014), Fatron (2014), Fafil (2016), and Fades (2018).
History of Frei AquaService AG
Year | Event |
1924 | Founding of SIX MADUN by Rudolf Schmidlin (the company’s origins) |
1966 | Water Treatment for Residential, Commercial, and Industrial Use |
1994 | Founding of Swatec AG; entry in the commercial register on November 29, 1994 |
1997 | Change of Name to Frei Wassertechnik AG |
2002 | Change of company name to Frei AquaService AG; acquisition of Aquaservice Hassler |
2008 | Move into the location at Hauptstrasse 210 in Aesch, BL |
2012 | ISO 9001 Certification of the Quality Management System |
2020 | Acquisition by a Swiss-led corporate group |
2021 | Expansion of the service organization in Eastern Switzerland; Höri location with warehouse capacity |
2023 | New Generation of Fawa Soft Water Softeners; Introduction of the HS Premium and HS Basic Maintenance Contracts |
2024 | 30th Anniversary; Website Relaunch and Rebranding |
2025 | Exclusive Partnership with AKVANTIS for Switzerland and Liechtenstein |
2026 | SVGW Certificate for the Fawa-Soft Family 2, 3, 4 (CN Valve) |
Frei AquaService AG Locations
- Hours: Monday through Thursday, 8:00 a.m.–12:00 p.m. and 1:00 p.m.–5:00 p.m.; Friday, 8:00 a.m.–12:00 p.m. and 1:00 p.m.–4:30 p.m.
- E-Mail:info@aqua-service.ch
- Service Hotline (24/7 Emergency Service): +41 61 976 90 72
Contacts at Frei AquaService AG
Name | Function | Phone | e-mail |
Jutta Gross | Customer service | +41 61 976 90 74 | j.gross@aqua-service.ch |
Tobias Schweizer | Sales Consultant North-West Switzerland | +41 79 272 23 37 | t.schweizer@aqua-service.ch |
Roger Di Pierno | Sales Consultant Zurich And Eastern Switzerland | +41 76 594 42 99 | r.dipierno@aqua-service.ch |
Philipp Bieri | Sales Consultant Bern/Romandie | +41 79 816 52 76 | p.bieri@aqua-service.ch |
Frequently Asked Questions About Frei AquaService AG
What does Frei AquaService AG do?
Frei AquaService AG develops, manufactures, installs, and maintains water treatment systems. Its product range includes water softeners, reverse osmosis systems, dosing systems, water disinfection systems, cartridge desalination systems, PFAS activated carbon water filters, and measurement and monitoring technology.
Where are Frei AquaService AG's locations?
The headquarters is located at Hauptstrasse 210 in 4147 Aesch (Canton of Basel-Landschaft). Another location with warehouse capacity is at Altmannsteinstrasse 27 in 8181 Höri (Canton of Zurich). The service organization covers all of Switzerland.
Does Frei AquaService AG offer an emergency service?
Yes. Frei AquaService AG operates a 24/7 emergency service 365 days a year, including Sundays and holidays. The service hotline number is +41 61 976 90 72.
IIs Frei AquaService AG certified?
Yes. Frei AquaService AG’s quality management system has been certified to ISO 9001 since 2012 and is currently certified to ISO 9001:2015 (certification body: SQS). The company is also a member of the SVGW (Swiss Association of the Gas and Water Industry) and suissetec Nordwestschweiz.
Which private-label brands are part of Frei AquaService AG?
According to the legal notice, AquaService, Fafil, Fawa, Fatro, Fatron, Faon, Fados, Fades, and Faos are registered trademarks of Frei AquaService AG. The current product lines include, among others, Fawa (water softeners), Fatro (reverse osmosis), Fados (dosing systems), Fades (water disinfection), and Faon (cartridge desalination).
Who does Frei AquaService AG provide solutions for?
The offerings are aimed at private households (single-family and multi-family homes), commercial businesses, as well as the industrial and pharmaceutical sectors. The systems range from small-scale systems for residential buildings to project-based solutions for industrial applications.
Does Frei AquaService AG offer maintenance and service?
Yes. Frei AquaService AG operates a nationwide service organization in Switzerland with regional staff for installation, commissioning, maintenance, and troubleshooting. Maintenance contracts are available (HS Premium, HS Plus, HS Pro, HS Pro+ and HS Basic) are available.
How long has Frei AquaService AG been in business?
The current company was founded in 1994 under the name Swatec AG and was entered in the commercial register on November 29, 1994. In 1997, it was renamed Frei Wassertechnik AG, and in 2002, Frei AquaService AG. The company’s roots trace back to SIX MADUN, which was founded in 1924.
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