Service & Support

Free AquaService®

Service organization

The service organization of Frei AquaService AG covers the whole of Switzerland. This ensures that every possible location of a system can be reached by our specialists within a reasonable time. Frei AquaService AG service technicians also have vehicles equipped with the most common system spare parts. The regional distribution of our personnel also has the pleasant effect for the customer that he usually comes into contact with the same service technicians on a recurring basis.

Advantages

24 hours, 365 days

Personal

Manufacturer independence

Short response time

Nationwide presence

Qualified service processes

Modern service vehicles

Large range of spare parts

Internal service support

Training and further education

QM ISO 9001:2015

Qualification

Our service technicians work according to a process-oriented ISO 9001:2015 certified quality management system. Internal training and further training of specialists guarantees that our customers are looked after by qualified specialists.

Customer service

Good customer service - the basis of a lasting and valuable relationship with our customers. Frei AquaService AG has remained true to this realization for decades. Every contact is individual for us and is treated as such.

We take care of your concerns

Order acceptance

Order processing

Address management

Accounting

Maintenance agreement

Accessibility

Mon to Thu from 08:00-12:00 / 13:00-17:00
Friday 08:00-12:00 / 13:00-16:30

Maintenance agreement

A maintenance agreement is the most effective way to ensure the service life, hygiene, value retention and operational reliability of a system. Regardless of the type and size of the system - ask us for a quote. Frei AquaService AG also offers maintenance agreements for third-party systems after clarification.

Maintenance agreement

HygieneService PREMIUM

HygieneService PLUS

HygieneService BASIC

HygieneService PRO

Advantages

Supply and operational safety

Maintaining the value of the investment

Regular investment support

Best possible spare parts conditions

Emergency service

Technical support

Are you confronted with technical questions in connection with drinking water treatment? We will be happy to help you find the best possible answer. It never hurts to obtain an expert opinion. Be it in the case of existing or future systems. Do not hesitate to contact us.

Real support

Do you need technical support as an ad hoc or definitive solution? Our availability of materials and specialized manpower can help you overcome even unforeseen challenges.

Creative

Uncomplicated

Leading the way

Saving time

Sustainable support

WE ARE HERE FOR YOU

Contact us

Do you have any further questions or would you like a quote? Please get in touch with us using the contact form, telephone or e-mail. We look forward to hearing from you.

Personal contact

Jutta Gross

Customer service

Our locations

Frei AquaService AG
Hauptstrasse 210
CH-4147 Aesch (BL) 

Frei AquaService AG
Altmannsteinstrasse 27
CH-8181 Höri (ZH)

Route planner

Mon to Thu 08:00-12:00 / 13:00-17:00
Friday 08:00-12:00 / 13:00-16:30

Frei AquaService AG
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